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An Update for Angell Animal Medical Center's Referring
Clinicians

While it is comforting that the World Health Organization (WHO) has
established that dogs are not likely to get sick from and transmit
COVID-19, due to the evolving nature of the COVID-19 pandemic, clients
arriving to the Emergency Service at Angell Animal Medical Center will
be asked screening questions to determine whether they could carry
COVID-19. If the result of the screening suggests a client may have
been exposed to COVID-19, rest assured we WILL provide care for the
pet, we will just change the flow of the appointment. The client will
be asked to wear a mask and return to their car or otherwise leave the
building, and the intake specialist will call the client on their cell
phone. The pet will be taken directly to our clinic or critical care
unit for evaluation by a doctor and if stabilization is required, the
client's consent will be obtained for those procedures remotely.
After the pet is either deemed stable or stabilized, the doctor caring
for the case will call the client to obtain a history. All consent and
financial transactions will occur via email or over the phone.

Clients with currently booked appointments will be phoned prior to the
appointment and asked screening questions regarding exposure to
COVID-19. If the results suggest exposure or the client is currently
sick, our team will work with the client to reschedule their
appointment for at least two weeks from the date of the call.

If, out of an abundance of caution, the client wishes to reschedule
their currently booked wellness or non-emergent appointment, we have
asked them to contact our call center at 617-522-7282 and we will do
our best to reschedule their appointment for as close as possible to
two weeks from now or to a later time that is convenient for them.

Please know that we have cancelled the visiting of hospitalized
patients but we will continue to text pictures and updates so that
clients can stay in close contact with their pets while they are
hospitalized.

The goal of these measures is to limit traffic in the hospital as much
as possible. We have also implemented internal measures to further
reduce the number of people traveling throughout the hospital. When
traffic is high, some aspects of social distancing (specifically
keeping 6 feet between yourself and other individuals) are challenging
in a hospital as busy as Angell Animal Medical Center. Our goal is to
reduce unnecessary traffic to make it easier for clients and staff to
achieve effective social distancing which includes:

* Not shaking hands
* Avoiding touching (including hugging)
* Keeping 6 feet between individuals (both doctors and clients as
well as clients amongst themselves in the waiting room)
* Permitting only one adult accompany a patient to the hospital
* Suspending visiting for inpatients

We are committed to serving our mission to help animals in need while
maintaining the safety of our clients, staff, and volunteers.

Boston Services ? Waltham Services ? Nashoba Clinic
Services ?Essex Clinic Services

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Angell CE ?Referral Forms ?Specialty
Phone/Hours ?Doctor Directory
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Angell Animal Medical Center
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Angell in Boston | 350 South Huntington Ave., Boston, MA 02130 | 617
522-7282
www.angell.org/boston

MSPCA-Angell West | 293 Second Ave., Waltham, MA 02451 | 781 902-8400
www.angell.org/waltham

Angell Clinics

Angell at Essex | 565 Maple Street, Danvers, MA 01923 | 978 304-4700
www.angell.org/essex

Angell at Nashoba | 100 Littleton Road, Westford, MA 01886 | 978
577-5992
www.angell.org/nashoba

The Mission of the Massachusetts Society for the Prevention of Cruelty
to Animals is to protect animals, relieve their suffering, advance
their health and welfare, prevent cruelty, and work for a just and
compassionate society.

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