My name is Deondra Bridges, and I’ve been a customer service representative with Maximus for the past two years. I’m a mom of three with two stepchildren, and the past few years have been tough.
A photo of Call Center Workers United workers in red shirts with the text, “Stand with Call Center Workers.”

Hi John,

 

Maximus is a multibillion-dollar corporation that the federal government uses to run the customer service call centers for Medicare and the Affordable Care Act.

 

Its workers have been fighting for better pay, working conditions and a union for years.


As open enrollment for health care begins—their busiest time of the year—Maximus workers are speaking out and fighting back, and they need your help. We thought you should hear this courageous worker’s story.


Keep reading, and thank you for standing with these striking workers.

 

My name is Deondra Bridges, and I’ve been a customer service representative with Maximus for the past two years. I’m a mom of three with two stepchildren, and the past few years have been tough. Low pay at Maximus and inflation have made it nearly impossible to make ends meet. Sometimes my kids have to forgo participating in extracurricular activities, and my daughter has had to stay home from school because I couldn’t afford the battery for her hearing aid.


Call center workers are overworked and underpaid, and I’m fed up.


That’s why we’re working so hard to form a union to ensure that we can earn $25 an hour to do more than just put food on the table. We’re also demanding affordable health care and the freedom to organize without fearing retaliation or intimidation. And to make sure our voices are heard, we’re going straight into the inboxes of TWO of the decision-makers who could address many of the problems at Maximus, Secretary of Health and Human Services Xavier Becerra and Centers for Medicare and Medicaid Services Administrator Chiquita Brooks-LaSure.


Will you take five minutes to send an email to Secretary Becerra and Administrator Brooks-LaSure demanding they investigate Maximus on behalf of call center workers?


It’s important for these decision-makers to not just hear from workers about Maximus’ poor working conditions. By hearing from people like you, we can put even more pressure on Secretary Becerra and Administrator Brooks-LaSure. Let’s show them the power of our movement by flooding their inboxes. Power never concedes without demands and ours are clear:

  • $25 an hour.
  • Affordable health care.
  • The right to organize without the fear of intimidation or retaliation.

And if these demands aren’t met, we’re prepared to strike.


Click here to add your voice to our movement and send an email to Secretary Becerra and Administrator Brooks-LaSure.


In solidarity,


Deondra Bridges

Hattiesburg, Mississippi

 

Thank you for your support.


Team AFL-CIO

 
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