DCTA Achieves Highest Ridership Since 2019, With Nearly Three Million Customers in FY2023
Denton County Transportation Authority (DCTA) delivered over 2.9 million passengers to their destinations in Fiscal Year 2023, completing its best year of service since the pre-pandemic days of 2019. Overall, DCTA saw 33% more riders in 2023 than in 2022.
DCTA attracted its strongest ridership gains aboard its combined bus services well as its GoZone on-demand rideshare service. As compared to 2022, DCTA bus services drew 37% more riders in 2023, and GoZone drew 38% more riders as opposed to last year.
?We?re excited to see the outstanding growth in ridership across our entire network of transit offerings,? said Paul A. Cristina, President and Chief Executive Officer of DCTA. ?Our remarkable growth in 2023 shows our team?s efforts to focus on the customer experience and strengthen our service offerings really resonated with our customers.?
Also driving DCTA ridership growth is GoZone, the on-demand rideshare service operating in two zones covering Denton, Lewisville, and Highland Village. GoZone ridership grew at a 38% clip over last year, completing over 853-thousand rides in FY2023. GoZone also celebrated major milestones in 2023, completing its one-millionth ride overall as well as two full years of operational success.
Ridership aboard the A-train also marked a great story for the year, growing by more than 28% over 2022 with over 225-thousand riders boarding the train in 2023.? This strong growth comes after an increase of more than 55% in 2022.
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