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Reminder: Complete HHAeXchange Onboarding and System User Training by November 1

To remain compliant with Electronic Visit Verification (EVV) requirements, program providers and financial management services agencies (FMSAs) transitioning to HHAeXchange or who have recently enrolled to provide personal care services (PCS),* must complete onboarding and system user training before November 1.*

Failure to onboard and use HHAeXchange, may result in denied or recouped EVV claims.

*Action Required*

* Submit the HHAeXchange Provider Onboarding Form [ [link removed] ].
* Complete HHAeXchange Learning Management System (LMS) training.
* HHAeXchange will issue user credentials for their LMS portal within 3 business days of submission of the HHAeXchange Provider Onboarding Form [ [link removed] ].

HHAeXchange will issue system user credentials for the HHAeXchange Portal after the program provider or FMSA has completed EVV system training on the HHAeXchange LMS training portal. Please allow 5 business days to receive your login credentials.

Program providers and FMSAs who will be new to EVV, due to the Cures Act Home Health Care Services implementation [ [link removed] ], *must submit the HHAeXchange Provider Onboarding Form by October 31.* However, it's recommended to complete the form as soon as possible to be able to practice using EVV before the Jan. 1, 2024, implementation.

Email HHAeXchange <[email protected]> or call 833-430-1307 with any onboarding or LMS training questions.









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