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Urge Social Media Platforms to Do Better with Content Moderation About the Crisis in Israel

Dear John,

Since Hamas’ massacre of innocent civilians in Israel, ADL has been monitoring the surge of antisemitism, anti-Muslim hate, fake news and propaganda on social media. At the same time, we are seeing antisemitic incidents spike in the United States and around the world. We need your help now to reduce the risk of hate-fueled social media posts that could potentially lead to verbal and physical antisemitic attacks.

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Tell Social Media Companies to Do Better!

When online hate and harassment do arise, we encourage you to use
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ADL’s Reporting Guide to bring this harmful content to the attention of media platforms.

We recognize that much of the conversation online now is in response to what is happening in real-time in Israel and the region, here on the streets and on campus. It can be challenging for social media platforms to adequately respond to hate and harassment with speed and at scale. At the same time, actions and inaction by social media companies can exacerbate conflict, enable the spread of false information and promote antisemitic tropes and conspiracy theories. It is crucial for platforms to invest in resources to stop bad actors who are glorifying violence, re-traumatizing victims and inciting hatred online. (
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Read ADL’s new explanation of content moderation challenges for more information.)

We know there are risks in both over-moderation and under-moderation, but there are steps all social media companies can take right now to help ensure they are not fanning the flames.
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Sign ADL’s open letter to social media companies, urging them to take these seven important steps in response to the global conversation around Hamas’ atrocities and their war on Israel:

1. Dedicate resources to ensuring platforms are enforcing their own rules regarding hate speech and violence.
2. Promote trusted, reliable news sources.
3. Proactively moderate content likely to fuel the spread of disinformation or incite violence.
4. Coordinate and share relevant information and trends across platforms.
5. Add friction, such as warning labels, to help curb the spread of false content or content intended to incite violence.
6. Ensure that neither people nor platforms profit from posting violence.
7. Determine how exceptions to the content moderation rules will be defined.
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Tell Social Media Companies to Do Better!

As we continue to do all we can to support our communities in the wake of the devastating Hamas attacks, we are coming together with Shine A Light partners throughout the Jewish communal world in an effort to provide support to Jews across the U.S. in their places of work. Please help us by completing a
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5-minute survey about your workplace.

You may also find these workplace resources helpful:

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Employer Toolkit: Navigating the Hamas Attacks & Supporting Jewish Employees.
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Workplace Pledge: Encourage the organization you work for to take the ADL Workplace Pledge to fight antisemitism.

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