Resolution Matters - NHS Resolution newsletter Having trouble reading this email? View it in your web browser [link removed] Resolution Matters: 19 October 2023 [[link removed]] Emergency medicine conference aims to reduce claims [[link removed]]
On Monday 9 October, we hosted a face-to-face national conference, Implementing recommendations: shared insights to reduce claims in emergency medicine at the Royal College of Physicians. The conference aimed to bring together professionals working in emergency departments across England to share learning from compensation claims, drawing on our trio of themed emergency department reports published last year. Initial feedback from the conference has been positive. You can read more about the conference and access some of the conference materials and talks via our Implementing recommendations: shared insights to reduce claims in emergency medicine news article on our website [[link removed]].
News New director of Safety and Learning [[link removed]]
We are delighted to have welcomed our new Director of Safety and Learning, Megan Bidder, who took up her post on 1 October 2023. Megan brings significant expertise in health-related policy. She replaces our current director, Dr Denise Chaffer, who is retiring in November. Read more about this appointment [[link removed]].
New Head of Case Advice [[link removed]]
We were pleased to welcome Dr Sarah Coope as she took up the new role of Head of Case Advice in our Practitioner Performance Advice service, in early September. Sarah has worked as a GP for the past 20 years and has extensive experience developing and delivering varied training to healthcare professionals. Learn more about Sarah and her new role [[link removed]].
2023 claims scorecards now available [[link removed]]
On 29 August, we made our 2023 claims scorecards available to members via our extranet. The scorecards allow members to view both their clinical and non-clinical claims by type and cost. For clinical claims it is also possible to review the associated specialty/cause. Learn more about the 2023 scorecards [[link removed]].
[[link removed]] New Insights: Practitioner exclusion trends and resources [[link removed]]
Our Practitioner Performance Advice service has published its latest Insights paper: Exclusion trends and evaluation of NHS Resolution resources to manage exclusions. It shows the use of exclusion is decreasing and that resources we shared last year received positive feedback, albeit some lack of awareness of these. Learn more [[link removed]].
[[link removed]] More than one way to resolve a claim [[link removed]]
With less than 1% of claims going to trial (as distinct from going to court), we have always aimed to keep as many cases as possible out of formal processes. To do so, we are utilising a variety of new and existing resolution methods, some of which involve working with claimant solicitors. Read more about our varied resolutions approach [[link removed]].
A guide to claims mediation [[link removed]]
We have published a new resource: Mediation: Supporting claimants, patients, their families and the NHS to resolve disputes fairly. This guide is designed to help healthcare professionals understand what to expect from an invitation to participate in our claims mediation service. Read this guide and learn more about our approach to mediation [[link removed]].
Preventing needlestick injuries [[link removed]]
We have produced a new digital product on preventing needlestick injuries and are testing this alongside our traditional Did you know? digital leaflet and an animation on the subject. We hope to determine which format is the most helpful to NHS staff. Discover the new digital resource [[link removed]] and compare this to our traditional resources [[link removed]].
[[link removed]] Introduction of fixed recoverable costs [[link removed]]
The government has announced it will introduce fixed recoverable costs (FRC) and a new streamlined process for clinical negligence claims with a damages value of £1,501 to £25,000 in England and Wales. We are currently reviewing our claims processes to identify any changes needed. Read more about FRC [[link removed]].
Case of note: McCulloch (deceased) v. Forth Valley Health Board (SC, 12 July 2023) [[link removed]]
In this case, the Supreme Court examined whether non-steroidal anti-inflammatory drugs should have been prescribed to a patient initially admitted with chest pain, and considered the implications of the 2015 Montgomery case with regard to the presentation of reasonable alternative or variant treatments. Read more [[link removed]].
Factsheet 6 2022/23 now available [[link removed]]
On 27 July, we published our annual Factsheet 6 for 2022/23. This provides a statistical overview of the appeals and dispute cases that our Primary Care Appeals service managed last year. It shows an increase in cases received since 2021/22. Find out more about Factsheet 6 2022/23 [[link removed]].
[[link removed]] Diabetes and lower limb complications: New BMJ podcast [[link removed]]
In a recent BMJ Best Practice podcast, Nicole Mottolini, a podiatrist and former Clinical Fellow at NHS Resolution, speaks to Dr Kieran Walsh about safer management of diabetic foot disease and NHS Resolution’s 2022 thematic review Diabetes and lower limb complications. Learn more about the podcast and review [[link removed]].
[[link removed]] NHSR achieves Disability Confident Leader award [[link removed]]
We are pleased to have been awarded the Disability Confident Leader, level 3 award, the highest level of accreditation on the Government’s Disability Confident scheme. We remain committed to building an inclusive culture. Read about our disability confident approach [[link removed]].
Our Safety and Learning offer for general practice [[link removed]]
Within our Safety and Learning team, we have two expert clinicians who cover national engagement and education around risks and claims in general practice and primary care. Learn more about their work and our offer to general practice [[link removed]].
'Psychological safety in primary care' webinar
On 6 September, our Safety and Learning team hosted an interactive virtual webinar on psychological safety in primary care.
View the webinar [[link removed]] Podcast on learning from EM claims
Keep an eye out for our upcoming podcast on learning from Emergency Medicine claims – due to be released soon.
To be published here [[link removed]] Our events and webinars
To find out more about our events and webinars, or those of our partners, please view our events page.
Read more here [[link removed]] Advise / Resolve / Learn This communication from NHS Resolution was sent because there is a business relationship between the sender and the recipient, or that consent was granted by the recipient. If you believe this is an error, or if you don't wish to receive future communications from NHS Resolution please unsubscribe. [link removed]
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