If you or your loved ones are in Israel and attempting to make it back to the United States, our office is here to help you. We will make every effort to assist U.S. Citizens and their family members in need. Please contact us at any time for urgent assistance by calling (972) 966-5500 or by emailing [email protected]. We’re also sending out daily updates on Israel security and travel. You can sign up for these updates by emailing [email protected].

While the situation in Israel is constantly changing, I wanted to share the most recent guidance:

General Information

Contacting the U.S. Embassy Jerusalem: 

U.S. citizens seeking to be in touch with the U.S. Embassy in Israel can do so via the following State Department phone lines

     +1 (833)-890-9595 (toll free)     
     +1 (606) 641-0131(local) 

To contact the U.S. Embassy Jerusalem directly call +972-3-519-7575 or email.

Smart Traveler Enrollment Program (STEP): American citizens who are still in Israel, please enroll in the State Department's smart traveler enrollment program to receive Alerts and make it easier to locate you in an emergency.

1. The U.S. Embassy is no longer sheltering in place. Normal consular services are for the most part still suspended and all U.S. Government personnel are subject to an 8pm-6am curfew, prohibited from traveling to Gaza and areas within 7 miles from Gaza, as well as personal travel within the West Bank.
   
   
2. For U.S. Citizens currently in the Gaza Strip, all are advised to shelter in place via the Israeli government and to stock up on food and water.
   
   
3. U.S. citizens in Israel who have family members missing in the Gaza periphery can go to the Israel National Police’s combined assistance center at 4 HaNegev Street in Airport City.
   
   
4. All U.S.-based airlines have suspended travel in and out of Israel’s international hub, Ben Gurion Airport. As of October 12th, there are only two airlines still operating: Emirates and El Al.
   
   
5. Flight operations in and out of neighboring Jordan are normal, pursue flying out of Amman’s Queen Alia International Airport.*

*We have received reports of the border with Jordan being closed. We are still working to verify this information but U.S. Citizens seeking commercial air travel out of Amman should be cautious of overland crossing availability.

Departure Guidance 

While commercial flights remain available and should be considered a first option, starting tomorrow, October 13th, the U.S. State Department will start offering departure assistance to American citizens through chartered transportation. 
     - Any American wanting to use this method of transportation must complete and submit the Crisis Intake Form.

Shelter in Place: U.S. Citizens, unless they have a scheduled flight and are moving to reach that flight, should otherwise shelter in place.
     - The Israeli government has declared martial law and rocket/missile attacks are still occurring across the country.

The most important action for U.S. Citizens in Israel to do is complete the U.S. State Department's Crisis Intake Form. For the most up to date information please visit the U.S. Embassy in Israel's website below.

https://il.usembassy.gov/u-s-citizen-services/security-and-travel-information/