Our preference for speaking over listening is so strong that most people spend the time while the other person is speaking waiting for their turn to talk and planning what they will say--rather than actually listening. Franklin Delano Roosevelt used to prove this point by telling people "I murdered my grandmother this morning" when first meeting them. The vast majority never noticed.If you're smart, though, you can use this dynamic to your advantage. Most people--especially in business--aren't good at having an evenhanded conversation. If you make the effort to get good at it, you will stand out in every interaction. There's a reason so many of us prefer to do most of the talking in conversations--talking feels good. Research shows that talking actually activates pleasure centers in our brains, much like cocaine, sex, or delicious food, Thomson writes. Think about that for a moment, and you'll realize what a powerful gift it can be to give someone else that good feeling by making space for them to do most of the talking and inviting them to share their insights and experiences.Continued here
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