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Why airlines are now weighing their passengers - CN Traveller   

This summer, airlines will be weighing more than luggage. On Tuesday 30 May 2023, Air New Zealand announced that it will ask its passengers to step on the scales at their departure gates as part of a five-week customer weight survey. Under the initiative, some 10,000 passengers travelling internationally out of Auckland International Airport up til 2 July 2023 were faced with being weighed prior to boarding. Now, another has decided to follow suit. On Thursday 24 August 2023, South Korea’s largest airline announced that it would be “measuring the average weight of passengers along with their carry-on items”, according to the Korean Air website.

If the ordeal sounds undesirable or humiliating, take comfort in the knowledge that this is all done to make you a little safer – in fact, New Zealand’s Civil Aviation Authority requires the measure. Passenger weight and its distribution are key factors both in keeping an aircraft stable and in determining how much fuel is required for the journey, according to industry site Simple Flying. Airlines periodically calculate average passenger weights to make such adjustments. “We weigh everything that goes on the aircraft – from the cargo to the meals onboard, to the luggage in the hold," Alastair James, an Air New Zealand load control improvement specialist, said in a statement. "For customers, crew, and cabin bags, we use average weights, which we get from doing this survey.”

The weigh-ins for Air New Zealand were on a completely voluntary, opt-in basis. Plus, the airline is assured customers that all data collected will remain anonymous, and no one will be able to see passengers’ weights. Passengers were asked to step right up to the digital scale, and the numbers will shoot right into the survey. Neither the gate agent nor the passenger would be privy to a number of any kind, keeping everyone but the necessary parties in ignorant bliss. “We know stepping on the scales can be daunting,” James said. “We want to reassure our customers there is no visible display anywhere.” Korean Air has echoed this assurance, claiming that despite the fact that passengers flying from Seoul’s main airports may be asked to step on the scales, travellers can opt-out.

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