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August 18, 2023
Dear John,
We Can Help
This month, my office was awarded the Democracy Award for Outstanding Constituent Service by the Congressional Management Foundation. Only one Republican and one Democrat office is selected for each award category. This award honors congressional offices for their non-legislative achievement and performance. My office has excelled at helping South Dakotans with their requests and inquiries, and this award recognizes my team’s hard work.
It's not the first time my team has won a Democracy Award. In 2021, we won in the Constituent Transparency and Accountability category for holding frequent town halls, both in person and over the phone.
Federal agencies are covered in red tape, slowing down processes and making it difficult to get in touch with the right contact to resolve your issue. One of the main responsibilities of members of Congress is to help people like you navigate these processes.
Every day my team helps people with passports, tax returns, veterans’ benefits, and more. We act as liaisons, bridging the gap between the federal government and citizens of South Dakota. We’re constantly advocating for our constituents and are committed to getting answers for them.
My team has created efficient and effective systems to streamline processes, ensuring constituents receive timely responses. Our casework staff sends quarterly casework review surveys to people they have helped. In 2022, 96% of constituents had a positive experience with our office, 97.4% of constituents reported having a positive experience in 2021, and 95.5% had a positive interaction in 2020.
I’m proud of the hard work my staff completes day in and day out. We want Washington to work for you. This recognition isn’t the end—we’ll only work harder to help people like you.
Click here or the image below to watch a video from me and constituents my office has helped.
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