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In this newsletter: Pittsburgh's Fire Bureau, medics and social workers are on the front lines of trying to get to the root of emergency calls made by “high utilizers” — people who are relying on 911 for access to care.

The Housing Authority of the City of Pittsburgh is attempting to overhaul a Section 8 voucher program beset by problems of delayed payments and blamed for displacement of housing-insecure households. Complaints about the program have spurred new hires and outreach to landlords.
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911 becomes the go-to help line for 'high utilizers.' Who’s reaching out to help them? Pittsburgh firefighters.

Over two dozen cases by 911 “high utilizers” are reviewed weekly by Pittsburgh Fire Bureau Lt. Chad Hirosky and a small group of fellow firefighters, sometimes allied with city medics and social workers. Together, they form a team of City of Pittsburgh employees making weekly trips around the city, meeting patients one-on-one and forming relationships with them that last anywhere from several days to many months.

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