Illinois e-News Release

July 27, 2023
Henry Haupt
(217) 782-5984
[email protected]

Giannoulias Implementing Skip-the-Line Program at Busiest DMVs

Scheduling appointments and new extended hours part of initiative to save customers time

• Push for more Illinoisans to renew online
• Required appointments will reduce wait times
• Extended hours offer more availability

In an effort to improve customer service and eliminate the unpredictability of wait times at Illinois DMVs, Secretary of State Alexi Giannoulias will begin implementing a Skip-the-Line program starting September 1.

The Skip-the-Line program includes:
Simplified Online Services — Customers are encouraged to take advantage of the many services offered online at ilsos.gov, including renewing their driver’s license or ID card and license plate sticker online.

Appointment Scheduling — Customers will be required to make appointments for in-person visits at 44 of the busiest DMVs including all Chicago and suburban locations and some central and downstate DMVs for those seeking REAL ID, driver’s license and ID card services, and in-car driving tests.

Those seeking vehicle-related services, such as title and registration or renewing their license plate sticker, do not need to make an appointment and can just walk in.

Upon arrival, customers will check in with DMV staff and “Skip the Line,” eliminating lines and unpredictable wait times. Illinoisans may visit ilsos.gov or call (844) 817-4649 to schedule an appointment.

New Extended Hours of Operation — All DMVs statewide will extend hours of operation, with 16 facilities open six days a week – Monday through Saturday.
• All DMVs will change their days and hours of operation from Tues-Sat to Mon-Fri,
8 a.m.-5:30 p.m.
• 16 DMVs will also be open on Saturday, 8 a.m.-12:30 p.m., as noted below.

“Customers will save time by skipping the line,” said Giannoulias. “Our goal is to eliminate the Time Tax that has plagued Illinoisans for years, forcing them to stand in long lines wasting time – just to conduct basic services. Extending hours at all DMVs and requiring appointments at our 44 highest-volume facilities is the most efficient way to get the services you need quickly and without the headache of unpredictable wait times.”

The appointment-only facilities include 24 Chicago and suburban DMVs and 20 DMVs in central and downstate Illinois that are within 10 miles from a population center of at least 25,000 residents. The list of these facilities is below, along with their days of operation.

View instruction video on how to schedule an appointment.


Appointment-Only Facilities

 

Facility                                    Address                                                          Days of Operation      

Chicago:

Chicago North                         5401 N. Elston Ave.                                         Mon-Sat

Chicago South                         9901 S. Dr. Martin Luther King Jr. Drive         Mon-Sat

Chicago West                          5301 W. Lexington St.                                     Mon-Fri

Diversey Express                    4642 W. Diversey Ave.                                    Mon-Fri

Suburbs:

Aurora                                     339 E. Indian Trail                                           Mon-Fri

Bridgeview                              7358 W. 87th St.                                              Mon-Fri

Chicago Heights                      570 W. 209th St.                                             Mon-Fri

Deerfield                                  405 Lake Cook Road                                      Mon-Sat

Des Plaines                             1470 Lee St.                                                    Mon-Fri

Elgin                                        595 S. State                                                     Mon-Fri

Joliet                                        201 S. Joyce Road                                          Mon-Fri

Lake Zurich                             951 S. Rand Road                                            Mon-Fri

Lockport                                  1029 - 31 East 9th St.                                       Mon-Fri

Lombard                                  837 S. Westmore B27                                      Mon-Sat

Melrose Park                           1903 N. Mannheim Road                                 Mon-Fri

Midlothian                                14434 S. Pulaski                                              Mon-Sat

Naperville                                931 W. 75th St., Ste. 161                                 Mon-Sat

Orland Township                     14807 S. Ravinia Ave.                                      Mon-Fri (4:30p close)

Plano                                       236 Mitchell Drive                                            Mon-Fri

Schaumburg                            1227 E. Golf Road                                           Mon-Sat

St. Charles                              3851 E. Main St.                                               Mon-Fri

Waukegan                               617 S. Green Bay Road                                   Mon-Fri

*West Chicago (CDL only)       721 Kress Road                                               Mon-Sat

Woodstock                              428 S. Eastwood Drive                                     Mon-Fri

 

Central/Downstate:

Belleville                                  400 W. Main St.                                               Mon-Fri

Belvidere                                 425 W. Southtowne Drive                                Mon-Fri

Bethalto                                   20 Terminal Drive, Ste. 103, East Alton           Mon-Fri

Bloomington                            1510 W. Market St.                                          Mon-Sat

*Bradley                                   111 Village Square Shopping Plaza                Mon-Fri

Champaign                              2012 Round Barn Road                                  Mon-Sat

Decatur                                   3149 N. Woodford St.                                      Mon-Fri

DeKalb                                    1360 Oakwood St.                                           Mon-Fri

Edwardsville                            1502A Troy Road                                            Mon-Fri

Galesburg                               1066 E. Losey St.                                            Mon-Fri

Granite City                             1810 Edison Ave.                                            Mon-Sat

*Marion                                    1905 Rendleman St.                                       Mon-Sat

*Moline/Silvis                           2001 Fifth St., Ste. 10                                     Mon-Sat

Morris                                      425 E. Route 6                                                Mon-Fri

Pekin                                       200 S. Second St.                                           Mon-Fri

*Peoria                                    3311 N. Sterling Ave.                                       Mon-Sat

*Quincy                                    2512 Locust St.                                               Mon-Fri

Rockford Central                      3720 E. State St.                                            Mon-Sat

*Springfield Wabash                1650 Wabash Ave.                                          Mon-Sat

Tilton                                       #5 Southgate Drive                                          Mon-Fri

 

*CDL services will also be available.



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