CEO Picks - The best that international journalism has to offer!
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S1Research: How Cultural Differences Can Impact Global Teams Diversity can be both a benefit and a challenge to virtual teams, especially those which are global. The authors unpack their recent research on how diversity works in remote teams, concluding that benefits and drawbacks can be explained by how teams manage the two facets of diversity: personal and contextual. They find that contextual diversity is key to aiding creativity, decision-making, and problem-solving, while personal diversity does not. In their study, teams with higher contextual diversity produced higher-quality consulting reports, and their solutions were more creative and innovative. When it comes to the quality of work, teams that were higher on contextual diversity performed better. Therefore, the potential challenges caused by personal diversity should be anticipated and managed, but the benefits of contextual diversity are likely to outweigh such challenges.
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S2How Machine Learning Can Improve the Customer Experience Machine learning is a promising technology for improving the customer experience. Why? It’s simple: because it can predict customer behaviors. Prediction as a capability is the Holy Grail for foreseeing each customer need and personalizing products and services accordingly. From the consumer’s perspective, when ML’s ethical pitfalls are avoided, prediction can be the ultimate antidote to the information overload that we all face every day. By deploying ML to predict which content is most relevant for each individual, customers can receive better recommendations, less junk mail, very little inbox spam, and higher quality search results, among many other things. These improvements to customer experience aren’t only a nice-to-have, pleasant side-effect of profit-driven ML deployments. They pursue the raison d’etre of any company — to serve customers — and will ultimately translate into further benefits for the business. After all, a happier customer is a more loyal customer, and a higher customer retention rate means a higher customer growth rate.
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S3How Generative AI Can Augment Human Creativity There is tremendous apprehension about the potential of generative AI—technologies that can create new content such as text, images, and video—to replace people in many jobs. But one of the biggest opportunities generative AI offers is to augment human creativity and overcome the challenges of democratizing innovation.
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S4How to Give Negative Feedback to Your Direct Reports Patrick was shocked. He’d worked at his company for six years and had always received positive reviews. But everything changed when he got a new manager. Suddenly, he was getting negative feedback left and right. He was told he was disorganized, bad at managing large projects, and that he didn’t have a professional demeanor on calls. Up until now, Patrick thought he’d be up for a promotion. Why was he just hearing all this now?
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S5Overcoming Your Fear of Giving Tough Feedback A lack of constructive feedback is detrimental to your team, depriving them of mentorship and growth opportunities. And workplaces marked by poor communication and unclear expectations are breeding grounds for low trust and disengagement. Giving feedback is essential to being an effective leader. In this article, the author offers five ways to overcome your fear of giving feedback.
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S6Is Your Start-Up's Growth Sustainable? HANNAH BATES: Welcome to HBR On Strategy, case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock new ways of doing business. In the start-up world, is it ever a problem to grow too fast? Today, we bring you a conversation with Harvard Business School professor Tom Eisenmann and entrepreneur Lindsey Hyde – about growth strategy for startups. This episode discusses the factors that led to the failure of Hyde’s pet care startup, Baroo – chief among them, an early false positive signal from investors that set an unsustainable course for growth. You’ll also learn why it’s important to focus less on the needs of early adopters and start tailoring your products and services to more mainstream customers – in order to plan your growth more accurately. This episode originally aired on Cold Call in August 2021. Here it is.
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S7How to Be a Purpose-Driven Leader Without Burning Out The idea of servant leadership — putting your team’s needs ahead of your own — brought us to a more compassionate, human-centered work environment. But in today’s environment, it’s a recipe for burnout. Instead, the authors suggest a more impact-driven philosophy called “noble-purpose leadership,” that ties leaders and teammates to the pursuit of a shared goal that positively impacts constituents. In servant leadership, the message is: You’re in your role to serve others, making it tempting to focus on pleasing others and difficult to say no. In noble-purpose leadership, the message is: You’re in your role to make an impact. This requires more strategic thinking in terms of where to place your efforts. The authors offer three areas where managers can shift their lens to noble-purpose leadership.
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S8The white roofs cooling women's homes in Indian slums The roof in Pinky's home in western India glistens in the bright sunlight. Covered in white solar reflective paint, it helps to limit the oppressive heat – which can reach 47.8C (118F) in June – from infiltrating her home during the hottest months.Pinky and her four siblings, who are from the Bhil tribe – one of the largest tribes in India – live in a two-room home in Badi Bhil Basti, a slum in Jodhpur, the second largest city in the state of Rajasthan. Both their parents have died.
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| S9Seawilding: the Scottish community reviving a loch As a family of passionate divers, swimmers and sailors, buying a house in 1994 near the banks of Loch Craignish, on Scotland's west coast, was a dream come true. "Our kids could run down to the dinghy and catch cod," MacLeod recalls. "You could easily pick up enough scallops for tea."Almost three decades later, the views from her window are largely unchanged. The hills flanking the sea loch are still quilted with trees and the boats in the marina bob along idly, resting in the gateway to the ocean. Yet, beneath the water's surface, the picture is very different.
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| S10The UFO reports piquing Nasa's interest It was just a normal day's flying for Alex Dietrich – until it wasn't. Streaking through the sky over the tranquil expanse of the Pacific Ocean near San Diego, the US Navy lieutenant commander was taking her F/A-18F Super Hornet fighter jet on a training mission with a colleague in another plane. Then came a voice through the crackle of the radio.It was an operations officer aboard the warship USS Princeton, asking them to investigate a suspicious object flitting around: on several occasions, it had been spotted 80,000ft (24.2km) high, before suddenly dropping close to the sea and apparently vanishing.
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| S11Endless pivots and mass departures: Inside VinFast's chaotic U.S. expansion When James joined VinFast’s marketing team about a year ago, the electric vehicle manufacturer was shedding executives fast. Automotive industry veteran Michael Lohscheller had resigned as the company’s CEO just five months after joining, and at least four other top executives — including its deputy CEO for global sales, Emmanuel Bret — had exited in quick succession.At the time, the Vietnamese upstart was earnestly pursuing global ambitions, with splashy announcements that included new European headquarters and a multibillion-dollar U.S. factory. Over his months with the company, James, too, would see many of his expat colleagues either quit or get fired. “I was sure I wouldn’t see the end of my contract,” James, whose name has been changed as he fears reprisal from VinFast, told Rest of World. “But it was a great opportunity to be part of one of the first EV manufacturers outside of Europe and America, so I went ahead with it.”
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| S12Before you start celebrating a possible Tesla factory in India ... If Indian newspapers are to be believed, Tesla is looking to set up an electric vehicle factory in the country.For the past couple of weeks, Indian media has speculated about the production capacity of this planned factory, and the kind of cars it will produce. Most of these reports are based on anonymous sources as neither the government nor Tesla have officially shared any details of such plans.
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| S13Shape-Shifting, Self-Healing Machines Are Among Us Electronics that can bend, stretch and repair themselves could potentially work in applications ranging from tougher robots to smart clothesShape-changing machines have long been a staple of science fiction—for good reason. Consider the power of the villainous killing machine in the 1991 film Terminator 2: Judgment Day. When the liquid-metal T-1000 arrives, the heroes quickly realize they have two big problems: First, their foe can morph, turning human-looking appendages into deadly blades. Second, blowing holes in the machine barely slows it down; it can heal itself!
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| S14Increasing Power Outages Don't Hit Everyone Equally Some of the most vulnerable communities in the U.S. live in places that are particularly prone to frequent, prolonged power outages Multiple rounds of storms tore through parts of Illinois and Missouri in the first week of July, triggering widespread power outages that left tens of thousands of people without electricity—some for days after the storms had passed. It was just one of many such events to hit people around the U.S. this year. Government data show that blackouts are worsening in number and duration, and a new study shows they disproportionately affect already vulnerable communities.
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| S15Psychologists Struggle to Explain the Mind of the Stalker Attempts to understand the psychopathology of romantic infatuation and sexual predation are still in their infancyTales of the relentless pursuit of a romantic interest date back to antiquity, turning up in the Epic of Gilgamesh. More than 4,000 years from the time that poem emerged, society still runs into enormous difficulties in understanding and dealing with someone who engages in such obsessive and unwanted pursuits. Laws on stalking are still in their infancy. The first U.S. law criminalizing stalking passed in 1990, and within two decades similar laws arose worldwide. The growing realization of the harm stalking causes also ignited an explosion of multidisciplinary scientific research aimed at defining it, understanding its pathology and developing prevention strategies.
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| S16Forests Are Losing Their Ability to Hold Carbon CLIMATEWIRE | U.S. forests could worsen global warming instead of easing it because they are being destroyed by natural disasters and are losing their ability to absorb planet-warming gases as they get older, a new Agriculture Department report says.The report predicts that the ability of forests to absorb carbon will start plummeting after 2025 and that forests could emit up to 100 million metric tons of carbon a year as their emissions from decaying trees exceed their carbon absorption. Forests could become a “substantial carbon source” by 2070, the USDA report says.
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| S17Are 'Cocaine Sharks' Really Scarfing Down Drugs off Florida's Coasts? With their stealth, speed and serrated teeth, sharks are predators to be reckoned with. And that’s before factoring in the cocaine some sharks may be eatingWhile sharks on cocaine sounds like a clumsy Jaws-Scarface crossover, some researchers say the idea may not be as wacky as it sounds—especially in the waters off Florida. There sharks in a diverse assemblage swim along a major drug-smuggling throughway, which potentially exposes the toothy predators to floating bundles of narcotics. “This is the only place in the world where a shark could come into contact with such massive doses of cocaine,” says Tom Hird, a marine biologist and broadcaster based in England.
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| S18S19Controversial Physicist Faces Mounting Accusations of Scientific Misconduct Allegations of data fabrication have sparked the retraction of multiple papers from Ranga Dias, a researcher who claimed discovery of a room-temperature superconductorA prominent journal has decided to retract a paper by Ranga Dias, a physicist at the University of Rochester in New York who has made controversial claims about discovering room-temperature superconductors — materials that would not require any cooling to conduct electricity with zero resistance. The forthcoming retraction, of a paper published by Physical Review Letters (PRL) in 2021, is significant because the Nature news team has learnt that it is the result of an investigation that found apparent data fabrication.
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| S20'Critical Role' Lays Out the Next Era in Tabletop Games and Live-Action Role-Play The gang behind Critical Role, an immensely popular Dungeons and Dragons podcast, began playing together in December 2012. They started their show on Twitch via the Geek and Sundry channel just two years later. Since then, their success has come to define the "actual play" genre of podcasting, building on successive layers of momentum to attempt ever grander projects.Critical Role now has its own production company in Metapigeon, publishing group at Darrington Press, and charitable body in the Critical Role Foundation. What began as an experimental Dungeons and Dragons podcast between friends has resulted in a hit Amazon Prime animated series, multiple tabletop game systems of their own design, and a nonprofit funding children's programs and emergency aid around the world.
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| S21Everything Samsung Announced at Summer Galaxy Unpacked 2023 It seems like it was just yesterday when Samsung announced its first-ever folding smartphone, and here we are at its fifth generation. At its biannual Galaxy Unpacked event—taking place for the first time in Samsung's home city of Seoul, South Korea—the company took the wraps off of several new products. The new Galaxy Z Flip5 and Z Fold5 are its latest folding smartphones, the Galaxy Watch6 and Watch6 Classic smartwatches succeed last year's Watch5 series, and as usual, there are three new flagship tablets in the Galaxy Tab S9 series. The hardware hasn't been dramatically updated. Many of the upgrades this year (like most years of late) are iterative. Here's everything you need to know.
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| S22How to Set Up Your New Android Phone If you’ve just unboxed a new Android phone, you’re probably excited to play with it. There’s a little bit of setup to deal with first, but don’t worry—whether it’s a Samsung Galaxy or a Google Pixel, the process of getting started with Android is nearly the same on all devices and blessedly simple. Here’s what you want to have before you get started:If you do have your old phone, it’s also worth tracking down a USB-C cable so you can connect your old phone to your new one to quickly copy data.
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| S238 Great Deals From Nordstrom's Anniversary Sale If you're not tapped out from Amazon Prime Day, we've got some new deals that might interest you. The Nordstrom Anniversary Sale is happening right now through August 6, and we've scanned dozens of web pages to find the very best deals on WIRED-tested gear, such as Dyson hair tools, Le Creuset cookware, and a Fellow coffee grinder. However, some of the same products are slightly cheaper at Amazon right now, and we've highlighted those below. Happy shopping!Updated July 26: We've added the T3 AireBrush Duo, Simplehuman Makeup Mirror, and the Thule Shine Stroller.
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| S24Our Top Song of the Summer Picks Music is a sport, and summer is the most competitive time of the year for artists. Which musician will reign supreme? What song will be played on repeat? What anthem will color the nostalgia of our sun-smooched days? The Song of Summer is among the most coveted trophies because it lives with us forever, locked safely in the cellar of our memory. It is a reminder of who we were in the unfading light of July, at our most radiant and carefree.But the metrics for competition are changing—and fast. Music streamers are swollen with content. TikTok thinks it knows best (it doesn’t). With terrifying precision, AI-generated songs are creeping into the mainstream. Yet our nine contenders for this year’s summer anthem endure in spite of the sugary suck of the algorithm. They endure despite the artificially rendered future on the horizon.
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| S25Who discovered dark matter: Fritz Zwicky or Vera Rubin? It’s hard to believe, but the idea that the Universe was dominated not by normal matter but rather by dark matter — a novel form of non-interacting matter that’s completely distinct from protons, neutrons, and electrons — goes all the way back to 1933. For decades, the overwhelming majority of the leading astronomers and physicists dismissed the idea as being ill-motivated, and it gained very little traction on both the theoretical and observational fronts throughout the ’30s, ’40s, ’50s, and ’60s. It was only with the novel results and improved instrumentation initially leveraged by Vera Rubin and Kent Ford, and then further developed by Rubin on her own, that dark matter was brought into the cosmological mainstream in the 1970s.But did either Fritz Zwicky, who first presented that 1933 evidence and even coined the term dunkle materie, which directly translates to dark matter, or Vera Rubin actually discover dark matter or the overwhelming evidence in favor of it? Or is it unfair to say that dark matter was actually discovered by either of them, including up through and including the present day?
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| S26Why fraud still thrives on Wall Street As a forensic accounting expert, Pope understands how this power comes with significant responsibilities and potential pitfalls. The pressure from market expectations can sometimes drive companies to inflate their financial performance, creating a precarious ethical landscape for the accountants overseeing the company’s financial activity.Pope highlights a key problem area: the mismatch between the money a company actually has (cash) and the money it records as earned (revenue). In the wrong hands, this system can be exploited, leading to serious legal consequences. She emphasizes that accountants often face hard choices and must stand firm in their ethics to ensure transparency and fairness in business.
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| S27The love of art drove a man to steal. Is this a real mental illness? The French writer Stendhal, in his 1817 travelogue, Rome, Naples, and Florence, described an incident that took place in Florence’s Santa Croce basilica. Inside a small chapel tucked within the vast church, Stendhal tipped his head back to absorb the vaulted ceiling’s spectacular frescoes. He was overcome, he wrote, with “celestial sensations” and “impassioned sensuality” and “the profoundest experience of ecstasy.” Fearing that his heart might burst, Stendhal fled the chapel, stumbling and faint, and sprawled on a bench outside and soon recovered.In the 1970s, Graziella Magherini, the chief of psychiatry at Florence’s central hospital, began documenting instances of visitors who had become overwhelmed by art. Symptoms included dizziness, heart palpitations, and memory loss. One person said she felt as if her eyeballs had grown fingertips. Michelangelo’s iconic sculpture of David was one of the more common triggers. The effects lasted from a few minutes to a couple of hours. Magherini advised bed rest and sometimes administered sedatives. The patients were all cured after staying away from art for a while.
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| S28Probing the mysteries of neutron stars with a surprising earthly analog Ever since neutron stars were discovered, researchers have been using their unusual properties to probe our universe. The superdense remnants of stellar explosions, neutron stars pack a mass greater than the Sun’s into a ball about as wide as San Francisco. A single cup of this star matter would weigh about as much as Mount Everest.These odd celestial bodies could alert us to distant disturbances in the fabric of spacetime, teach us about the formation of elements, and unlock the secrets of how gravity and particle physics work in some of the most extreme conditions in the universe.
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| S29Ancient Greek and Roman statues originally were painted. This is what they should look like During the early 1980s, a German archaeologist named Vinzenz Brinkmann was scrutinizing the surface of an ancient Greek sculpture in search of tool marks. Although he never found what he was looking for — like the painters of the Italian Renaissance, Greek sculptors were so skilled they hardly left a trace of their own handiwork — he did discover traces of something else: paint.Almost exactly a century before that, an American art critic named Russell Sturgis made a similar discovery when he traveled to Athens to attend the excavation of an ancient statue near the Acropolis. To his surprise, the statue didn’t look anything like the ones displayed in museums. Whereas those are as white as the marble they are made of, this one was covered in brittle dabs of red, black, and green pigment.
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| S30S31S32S33S34S35S36The Namibian fairy circle debate rages on: Could it be sand termites after all? Himba bushmen in the Namibian grasslands have long passed down legends about the region's mysterious fairy circles: bare, reddish-hued circular patches that are also found in northwestern Australia. In the last 10 years, scientists have heatedly debated whether these unusual patterns are due to sand termites or to an ecological version of a self-organizing Turing mechanism. Last year, a team of scientists reported what they deemed definitive evidence of the latter, thus ruling out sand termites, but their declaration of victory may have been premature. A recent paper published in the journal Perspectives in Plant Ecology, Evolution, and Systematics offers a careful rebuttal of those 2022 findings, concluding that sand termites may be to blame after all.
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| S37S38S39S40American Girlhood Culture Is Really Strange In the 2000s, male artists routinely excavated the popular culture of their boyhood for imaginative repurposing in their art. Michael Chabon’s novel The Amazing Adventures of Kavalier & Clay traces the lives of two men who become comic-book creators. In Jonathan Lethem’s The Fortress of Solitude, two boys find a magic ring they use to take on superpowers; the title itself evokes the fictional fortress of Superman. Back then, I remember feeling that the equivalent was not possible for women artists, that the popular culture of American girlhood (horses, dolls, gymnastics) was still considered silly, juvenile—impossible to recuperate as adult art worth taking seriously.Greta Gerwig seems at last a counterexample. Her entire career as a filmmaker has, in a sense, been a campaign to make art of girlhood materials. Her 2019 film, Little Women, remakes the 19th-century girlhood classic, rendering it freshly urgent for a 21st-century audience. (“I’ve been angry every day of my life,” Marmee, the saintly mother of the novel, says in Gerwig’s version.) Her directorial debut, Lady Bird (2017), captures the angst of a 17-year-old girl’s coming-of-age in all its granular reality.
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| S41America Already Has an AI Underclass Search engines, ChatGPT, and other AI tools wouldn’t function without an army of contractors. Now those workers say they’re underpaid and mistreated.On weekdays, between homeschooling her two children, Michelle Curtis logs on to her computer to squeeze in a few hours of work. Her screen flashes with Google Search results, the writings of a Google chatbot, and the outputs of other algorithms, and she has a few minutes to respond to each—judging the usefulness of the blue links she’s been provided, checking the accuracy of an AI’s description of a praying mantis, or deciding which of two chatbot-written birthday poems is better. She never knows what she will have to assess in advance, and for the AI-related tasks, which have formed the bulk of her work since February, she says she has little guidance and not enough time to do a thorough job.
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| S42Moralism Is Ruining Cultural Criticism When I was growing up in a conservative evangelical community, one of the top priorities was to manage children’s consumption of art. The effort was based on a fairly straightforward aesthetic theory: Every artwork has a clear message, and consuming messages that conflict with Christianity will harm one’s faith. Helpfully, there was a song whose lyrics consisted precisely of this aesthetic theory: “Input Output.”Input, output, What goes in is what comes out. Input, output, That is what it’s all about. Input, output, Your mind is a computer whose Input, output daily you must choose.
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| S43What Kind of Villain Doesn't Clean Up After Their Dog? A certain substance is enjoying a renaissance in New York City. In a time of scarcity, it is newly abundant. In a period of economic inflation, it is free and distributed so generously that it might even be on your shoe right now. The substance is dog waste—and lots of people are mad about it.In response to an uptick in complaints, the city’s Department of Sanitation announced in 2022 that it would crack down on human delinquents who leave behind their canine companions’ droppings. In a statement at the time, the sanitation commissioner, Jessica Tisch, said there would be greater efforts to enforce the $250 fine currently on the books. As part of the fanfare, City Councilmember Erik Bottcher unveiled an awareness campaign informing New Yorkers that “there is no poop fairy.” However, in 2022 the city issued only 18 tickets for failure to pick up dog waste. In 2023, complaints to the 311 hotline about it have risen by 17 percent.
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| S44The Wrath of Goodreads This article was featured in One Story to Read Today, a newsletter in which our editors recommend a single must-read from The Atlantic, Monday through Friday. Sign up for it here.When Megan Nolan published her first novel, fellow authors warned her in “ominous tones” about the website Goodreads. The young Irish writer looked at the book’s listing there in the winter of 2020, the day the first proof copy arrived at her house. “Nobody but me and the publisher had seen it,” she wrote recently. “Despite this, it had received one review already: two stars, left by someone I had inconsequential personal discord with. It was completely impossible for him to have read the book.”
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| S45The 2024 Election Could Be the End of the Cases Against Donald Trump The most powerful office in the nation presents his best chance to terminate the cases against him.If, as seems likely, Donald Trump is the Republican presidential nominee next year, the 2024 elections will be a referendum on several crucial issues: the prospect of authoritarianism in America, the continuation of a vibrant democracy, the relationship between the executive branch and the other two branches of government, and much else of grave significance.
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| S46The Dictator Myth That Refuses to Die Authoritarians would have you think that they can do certain things better than their counterparts who have to deal with checks, balances, and public opinion. Don’t believe it.Last week, at a Fox News town hall (where else?), former President Donald Trump called China’s despot, Xi Jinping, a “brilliant” guy who “runs 1.4 billion people with an iron fist.” Lest anyone doubt his admiration, Trump added that Xi is “smart, brilliant, everything perfect. There’s nobody in Hollywood like this guy.”
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| S47'The Country's Already Been Destroyed' Israel’s political crisis is about the sense that something deep, sacred to many, has broken.Eran Schwartz looks like a fighter pilot. The 40-something appeared last week on the Israeli television show Ofira and Berkowitz—a black V-neck T-shirt over his trim, athletic chest; his black hair cut short—to defend his decision to end his service in the air-force reserves. “We’re not the ones who tore up the social contract,” he said. “We swore to serve a state that is Jewish and democratic. And if Netanyahu is going to end Israel’s being a liberal democracy, it’s the country that violated the contract, not us.”
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| S48UFOs Are Officially Mainstream Earlier today, three witnesses came before Congress to testify about their experiences with unidentified flying objects. A former Navy pilot spoke of the mysterious objects that he has seen with his own eyes and through radar, and how frequently pilots encounter them in the air. A retired Navy commander described the time he pulled his jet up to a Tic Tac–shaped object hovering over the ocean, then watched it suddenly speed up and vanish.The most anticipated remarks, however, came from a former military-intelligence officer named David Grusch, who went public with his account just last month. Grusch told the House oversight subcommittee on national security that the American government has spent decades secretly recovering mysterious vehicles that have crashed on the ground, and has determined the material to be of “non-human” origin. The government also attempted to reverse engineer some of the technology, according to Grusch. And it’s doing all of this clandestinely, without proper supervision by Congress.
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| S49Musk's Fascination With the Letter X This is an edition of The Atlantic Daily, a newsletter that guides you through the biggest stories of the day, helps you discover new ideas, and recommends the best in culture. Sign up for it here.A few months ago, at the start of an unintended streak of reading novels with characters named X, I started to become curious about the letter. First, I read Richard Ford’s The Sportswriter, in which the novel’s protagonist calls his ex-wife “X” as he narrates his version of their shared past (in the next book in the series, he refers to her as Ann). Soon, I spotted X again: In Fleur Jaeggy’s Sweet Days of Discipline, the unnamed teen narrator refers to herself at one point as “Miss X.” And I recently started Catherine Lacey’s Biography of X, in which a widow digs into the hazy past of her late wife, an artist known by the time of her death as “X.” These characters are all shot through with ambiguity; they are people who both invite and resist projection. But they also have nothing to do with one another. Why do they share the same name, or, really, the absence of a name?
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| S50Americans Will Soon Need More Paperwork When Traveling to Europe Here’s what you need to know about the new requirements, which are scheduled to launch in 2024This summer, tourists have swarmed Europe in record numbers. Many of these vacationers are enjoying the visa-free travel to Europe afforded by a United States passport—the eighth most powerful passport in the world this year, according to the Henley Passport Index—or one of the more than 60 other passports that offer visa-free entry to the European Union.
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