You spend $44 billion of your own money to buy one of the most successful and recognizable social media sites on the planet.
You immediately sink company morale by slashing three-fourths of the jobs, while alienating your users by changing key parts of the site — such as the blue check mark verification accounts and charging for premium use.
You ban some journalists for no apparent reason, and wrongly call legitimate news sites such as NPR “state-affiliated media.” Yet, you allow the former president to rejoin after he was banned in the wake of the Jan. 6 insurrection.
Because of content moderation changes, research showed rises in hate speech on your site — including slurs against Black people and gay men, as well as antisemitic posts.
What in the world is Chief Twit (his words, not mine) Elon Musk doing?
The Washington Post’s Joseph Menn and Marianna Sotomayor wrote, “Musk’s new policies have amplified hate speech, misinformation and extremism and have driven users and advertisers away, according to studies and surveys. Attacks on gay and transgender people and ethnic minorities have surged. Propagandists for multiple countries have purchased the new check marks, making their voices louder.”
Musk and new CEO Linda Yaccarino have pushed back on that, saying the numbers are distorted and that less hate speech is being seen on Twitter.
“But,” the Post wrote, “Musk recently acknowledged that ad revenue is down about 50 percent during his tenure and that the company still has negative cash flow.
And if all that wasn’t bad enough, you decide to get rid of the one thing everyone associates with your company? That little birdie that was your logo and identity?
Again, I ask: What is Musk doing?
Twitter is now X. And people seem to just flat-out hate it.
Musk, however, doesn’t care. He loves the letter X and has long been associated with it. He hinted over the weekend that the logo change was coming, and on Monday, it became official.
Mike Proulx — a vice president and research director at Forrester, a leading global market research company — told The New York Times’ Ryan Mac and Tiffany Hsu, “The app itself has become a cultural phenomenon in all sorts of ways. In one fell sweep, Elon Musk has essentially wiped out 15 years of brand value from Twitter and is now essentially starting from scratch.”
Esther Crawford, Twitter’s former head of product, tweeted, “Corporate seppuku: destroying your own product or brand. Usually committed by new management in pursuit of cost-savings due to a lack of understanding about the core business or disregard for the customer experience. The result is a massive loss of shareholder value.”
So why do it? Sure, Musk likes to be a provocateur. And some of his decisions so far with Twitter seem to be the antithesis of shrewd business. Still, this is, by far, the biggest change he has made to the site since buying it. There must be more to it than the fact that, apparently, all the bird references simply annoyed him.
In their Dealbook newsletter for The New York Times, Andrew Ross Sorkin, Ravi Mattu, Bernhard Warner, Sarah Kessler, Michael J. de la Merced, Lauren Hirsch and Ephrat Livni get into some of the details of why Musk believes X marks the spot for his company.
They write, “It’s more than a branding exercise. As Twitter has struggled under Mr. Musk — a pivot to relying on subscriptions hasn’t made up for a 50 percent drop in ad revenue, negative cash flow, and a new threat from Meta’s Threads — he has increasingly emphasized the company’s importance in what he calls X. The billionaire has long dreamed of creating a super-app that could serve as a platform for everything users could do online, much as WeChat does in China. But as third-party data suggests user numbers are falling, it’s not clear how much runway Mr. Musk has to get a reborn X airborne.”
My guess: not much runway at all, and it’s getting shorter by the moment.