An entrepreneurial culture and professional, focused management have helped privately held Martin Supply grow from a small Alabama supply house into the integrated supply business it is today, says CEO Doug Ruggles. In this podcast, Ruggles discusses managing the company alongside his brothers, as well as its customer-centric solutions approach and plans for growth.
Stop Wasting Time on False Positives Learn how to streamline global trade with these 6 Best Practices to Improve Compliance with a Restricted Party Screening Solution. Download the whitepaper now!
Using partial information under certain circumstances can help businesses reduce short-term transportation costs, according to research from Sunil Chopra, a professor at Northwestern University's Kellogg School of Management. The model works for short-term commitments and can act as a complement to capacity pooling, Chopra says.
Why you need a unified cloud ERP platform Are you missing out on revenue stream and improved customer experience opportunities because of outdated systems? ERP provides faster and more accurate responses to customer inquiries and issues, which means companies like yours can see increased CSAT scores and a reduction in time to resolution metrics. Download report to learn more.
Bombora's David Crane outlines five ways business-to-business marketers can more effectively use data, including making the case to leadership that a centralized customer data strategy is essential to both delivering a better customer experience and reducing company inefficiencies. He recommends process mapping customer journeys, auditing current first- and third-party data to identify gaps, and integrating sales and marketing data to deliver a deeper understanding of customers as they proceed through the funnel.
Lipi Khandelwal describes five customer experience best practices for business-to-business marketing, including reviewing voice of customer data to uncover insights about products, services or brand perception. Provide strong customer support following a sale, and use internal and external benchmarking to measure customer experience performance, she recommends.
State of the Wholesale Supply Chain Industry in 2020 For the third straight year, Blue Ridge asked wholesale supply industry leaders about their challenges, how they're thinking about solving them and how they're dealing with the pace of technological change. One key finding for the 2020 survey is the adoption of new machine learning, such as A.I., which is on the rise as a strategy to combat supply chain disruption. Get the report to read more.
To avoid legal or reputational risks of hiring an employee of a competitor, clarify the desired traits of a new hire and know the relevant laws, experts say. Ask applicants about legal agreements with their current employers and why they want to leave, says Adrienne Cooper, chief people officer at FitSmallBusiness.com.
This study brings together best practices from leading distributors and their suppliers that were developed through a consortium on Optimizing Channel Compensation. The resulting Channel Alignment Framework is the first-of-its-kind map that seeks to build optimal manufacturer-distributor channels. Distributors need to read this book and buy it for their manufacturer partners. Then they need to sit down with those suppliers and properly plan effective processes to get the supplier market access while meeting distributor investment needs.
Why are 82% of businesses migrating away from paper-based AR cycles? Hear payment industry experts answer wholesaler-distributors' questions about e-invoices in this podcast from NAW's Partner for AR technology and payment acceptance solutions, Unified Commerce. Download or stream this 14-minute podcast to learn how to get paid faster, smarter and at less cost.
Growing in popularity within our industry, the NAW Certificate in Distribution Professional Management Program is ideal for your high-potential managers who seek to complement their professional development with a strong emphasis on practical application within the distribution field. Two, one-week sessions at Texas A&M University in 2020 focus on Distributor Capability Development (April 13-17) and Optimizing Distributor Profitability (Oct. 19-23). Get all the details and enroll your high achievers today before the seats are gone.
